Patient Access Rep for Full Time Evening shifts ( including some weekends) at Placentia Linda Hospi

Employment Type

: Full-Time


: Healthcare - Allied Health

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As a part of the Tenet and Catholic Health Initiatives
family, Conifer Health brings 30 years of healthcare industry expertise to
clients in more than 135 local regions nationwide. We help our clients
strengthen their financial and clinical performance, serve their communities
and succeed at the business of healthcare. Conifer Health helps organizations
transition from volume to value-based care, enhance the consumer and patient
healthcare experience and improve quality, cost and access to healthcare. Are
you ready to be part of our solutions?
Welcome to the company that gives you the resources and incentives to
redefine healthcare services, with a competitive benefits package and
leadership to take your career to the next step!


for duties in support of departmental efficiencies which may include: but not
limited to performing scheduling, registration, patient pre-admission and
admission, reception and discharge functions. Must obtain complete and accurate
patient demographic information. Patient
Access representatives also must employ proper, compliant patient liability
collection techniques before, during & after date of service.


Include the following. Others may be assigned.

  • Greeting customers following Conifer Standards of
    Care, provides world-class customer service, completes full patient
    registration at date of service, adheres to financial & cash control
    policies & procedures, thoroughly explains and secures Hospital &
    patient legal forms (i.e., Advance Directives, Conditions of services,
    Consent for treatment, Important Message from Medicare, EMTALA, etc.).
    Scan Protected Health Information, create and file patient information
    packets/folders for upcoming Hospital services. May also assist with scheduling
    diagnostic procedures (enters data in scheduling system, provide customer
    with appointment instructions, other tasks as needed).
  • Educates patients about patient financial liabilities,
    employs proper, compliant patient liability collection techniques before,
    during & after date of service, performs Hospital cash reconciliation
    & secured payment entry in adherence to financial & cash control
    policies & procedures.

Secures medical
necessity checks/verification in accordance to Centers for Medicare &
Medicaid services, verifies insurance, benefits, coverage & eligibility,
completes assigned registration financial clearance work lists activities,
obtains insurance authorizations for scheduled & unscheduled Hospital
services, and secures inpatient visit notification to payors. May also assist with scheduling and
coordinating post discharge care for patients.



To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill and/or ability
required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

  • Minimum
    typing skills of 35 wpm

  • Demonstrated
    working knowledge of PC/CRT/printer

  • Knowledge
    of function and relationships within a hospital environment preferred

  • Customer
    service skills and experience

  • Ability
    to work in a fast paced environment

  • Ability
    to receive and express detailed information through oral and written

  • Course
    in Medical Terminology required

  • Understanding
    of Third Party Payor requirements preferred

  • Understanding
    of Compliance standards preferred

  • Must
    be able to perform essential job duties in at least two Patient Access service
    areas including ED.

  • Uses
    proper negotiation techniques to professionally collect money owed by our

  • Builds
    and maintains collaborative relationships with both internal and external
    Clients that lead to more effective communication and a higher level of
    productivity and accuracy.

  • Must
    be able to appropriately interpret physician orders, medical terminology and
    insurance cards while maintaining Conifer Standards of Care.


Include minimum education, technical training,
and/or experience preferred to perform the job.

  • High
    School Diploma or GED required

  • 0
    ? 1 year in a Customer Service role.

  • 0
    ? 1 year administrative experience in medical facility, health insurance, or
    related area preferred

  • Some
    college coursework is preferred


The physical demands described here are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

  • Must
    be able to sit at computer terminal for extended periods of time

  • Occasionally
    lift/carry items weighing up to 25 lbs.

  • Frequent
    prolonged standing, sitting, and walking

  • Occasionally
    push a wheelchair to assist patients with mobility problems.


The work environment characteristics described
here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

  • Hospital

  • Can
    work in patient care locations which include potential exposure to
    life-threatening patient conditions.


  • Must
    be available to work hours and days as needed based on departmental/system

  • Resolves
    Physician's office and Patient issues.
    May experience extreme patient volumes and uncooperative Patients.

Patient Access

Primary Location:
Placentia, California

Job Type:

Shift Type:

If Other Shift, Specify:
Evneings and rotating weekends
Associated topics: coder, data, desk, front desk, hospital transcriptionist, insurance, medical biller, medical billing, medical coder, receivable

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