Robert Half Technology is in URGENT need of a Desktop Support Technician in Culver City! This will be a 3 month contract-to-hire opportunity with a possibility of joining the team permanently! The Desktop Support Technician II role serves as the primary first line of desktop support for a SmartSource IT Client located in Culver City, CA. This position provides technical assistance to On-Site Corporate staff as well as providing support to Offsite staff. This position will assist with Desktop computers and laptops, Desktop software and related technology both on-site, working tickets and via telephone support. PRIMARY RESPONSIBILITIES ? Provide resolution to all Desktop Support requests to Corporate and Offsite employees in accordance to the client?s Service Level Agreement ? Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals, telephony and other IT related equipment ? Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications ? Consistently meet Service Level Agreements ? Communicate directly with customers via phone, e-mail and at desk side ? Work independently to troubleshoot all support requests and follow escalation policies ? Responsible for computer hardware images and maintaining inventory for computers ready to deploy ? Establish a positive professional appearance and maintain and professional relationship with employees and clients ? Responsible for creating and updating documentation and SOPs ? Responsible for tracking hardware inventory per division policies ? Responsible for all new hire provisioning and terminations ? Additional duties as assigned GENERAL OPERATIONAL GUIDELINES ? Proactively continue to expand professional development and industry knowledge ? Develop, maintain, and provide an advanced level of product and business knowledge ? Foster professional and team oriented relationships with colleagues ? Maintains detailed comments in RealPage as well as Client Ticketing systems ? Follow all internal and client specific policies and procedures ? Ensures confidentiality and reliability of corporate data, proprietary information, and intellectual property ****FOR IMMEDIATE CONSIDERATION FOR THIS DESKTOP SUPPORT TECHNICIAN POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO [Click Here to Email Your Resum] ***** REQUIRED KNOWLEDGE/SKILLS/ABILTIES ? Minimum of 4 years technical support and customer service experience in a Corporate/Enterprise support environment required ? Advanced knowledge of Windows 7 OS and Higher required ? Advanced knowledge of desktop hardware and common desktop software required ? Knowledge of LAN connectivity required ? Hands on working knowledge (not creation) of Active Directory, Objects and GPOs required ? MCP (Microsoft Certified Professional) and A + Certification highly preferred ? Excellent communication (written and verbal), troubleshooting and analytical skills required ? Impeccable attention to detail and will be required to document and notate troubleshooting notes on tickets ? Experience with creating Documentation and SOP Guides ? Customer service focus is a must with the ability to deliver white glove service to C-Level and Execs ? Demonstrated patience and overall courteous behavior when working with internal and external customers ? Demonstrated ability to work independently; must be self-motivated, self-starter and self-managed ? IT Professional that requires little to no supervision ? Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs ? Position may require work on hands and knees to deploy computer equipment and make repairs ****FOR IMMEDIATE CONSIDERATION FOR THIS DESKTOP SUPPORT TECHNICIAN POSITION, PLEASE EMAIL YOUR RESUME DIRECTLY TO [Click Here to Email Your Resum] *****
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.