You will help us resolve some of our customers' most challenging issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and enhancements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms. This is one of the most meaningful, highly visible and rewarding roles within Cisco Security Engineering. You will have an opportunity to apply all of your development and troubleshooting skills to tackle unique and complex issues in a vast number of product areas.
Who You'll Work With
Our team works with Cisco Support and other teams within the Engineering organization to troubleshoot, debug and resolve a wide array of issues encountered by product users. This is also your chance to guide new feature implementation from inception and design, to implementation.
Provide technical mentorship to junior members of the team.
Identify and fix problems in released products through troubleshooting and code analysis.
Work with peers to investigate and drive critical issues to resolution.
Build debug binaries and scripts to aid in identification of customer facing issues.
Reproduce customer issues raised from support.
Work with customers and support teams to capture sufficient information to reproduce customer problems.
Work with Product Development teams to identify product serviceability issues and address quality problems.
Work with Development teams to provide feedback and guidance on new features.
Work with test teams to build system test cases to prevent future occurrences of identified bugs.
Help facilitate problem solving and teamwork within the team.
Who You Are
We are looking for a talented software engineer with development experience to be part of the Engineering Escalations team. You should have prior experience working on an enterprise level solution, a history of successful engagements with other business entities and customers, proven knowledge of Perl, C/C , Linux shell scripts, strong troubleshooting skills, and a deep understanding of security, Linux administration, and networking architectures.
Required knowledge, skills and abilities:
Bachelors degree in computer science or equivalent experience
At least 6-10 years of experience in a technical role in a software-related field
5 years of C/C experience
3 years of experience with Perl or equivalent language
2 years of experience working with GDB
Very strong troubleshooting and analytical skills
Ability to work both independently and as part of a team
Ability to learn new skills and apply them promptly
Ability to understand legacy code to identify and fix problems
Strong spoken and written communication skills
Proven proficiency with Linux shell scripting languages
Demonstrable proficiency in Linux system administration
Deep understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
Experience with Ethernet packet based analysis
Fundamental understanding of network security principles
Desired knowledge, skills and abilities:
Experience investigating core files using GNU debugger
Reverse engineering experience is a strong plus
Knowledge of MySQL or other relational databases
Experience with network security tools such as Snort, nmap, nessus, ethereal, tcpdump and tcpreplay
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.