• Cisco Systems
  • San Jose, CA
  • Miscellaneous
  • Full-Time
  • 510 Paiute Ln

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What You'll Do

You will help us resolve some of our customers' most challenging issues. The Cisco Security Escalations team seeks a motivated engineer to help drive customer success, product quality and enhancements for the Next Generation Intrusion Prevention System (NGIPS), Next Generation Firewall (NGFW) and Firepower Threat Defense (FTD) platforms. This is one of the most meaningful, highly visible and rewarding roles within Cisco Security Engineering. You will have an opportunity to apply all of your development and troubleshooting skills to tackle unique and complex issues in a vast number of product areas.

Who You'll Work With

Our team works with Cisco Support and other teams within the Engineering organization to troubleshoot, debug and resolve a wide array of issues encountered by product users. This is also your chance to guide new feature implementation from inception and design, to implementation.

Responsibilities:

  • Provide technical mentorship to junior members of the team.
  • Identify and fix problems in released products through troubleshooting and code analysis.
  • Work with peers to investigate and drive critical issues to resolution.
  • Build debug binaries and scripts to aid in identification of customer facing issues.
  • Reproduce customer issues raised from support.
  • Work with customers and support teams to capture sufficient information to reproduce customer problems.
  • Work with Product Development teams to identify product serviceability issues and address quality problems.
  • Work with Development teams to provide feedback and guidance on new features.
  • Work with test teams to build system test cases to prevent future occurrences of identified bugs.
  • Help facilitate problem solving and teamwork within the team.
  • Who You Are

    We are looking for a talented software engineer with development experience to be part of the Engineering Escalations team. You should have prior experience working on an enterprise level solution, a history of successful engagements with other business entities and customers, proven knowledge of Perl, C/C , Linux shell scripts, strong troubleshooting skills, and a deep understanding of security, Linux administration, and networking architectures.

    Required knowledge, skills and abilities:

  • Bachelors degree in computer science or equivalent experience
  • At least 6-10 years of experience in a technical role in a software-related field
  • 5 years of C/C experience
  • 3 years of experience with Perl or equivalent language
  • 2 years of experience working with GDB
  • Very strong troubleshooting and analytical skills
  • Ability to work both independently and as part of a team
  • Ability to learn new skills and apply them promptly
  • Ability to understand legacy code to identify and fix problems
  • Strong spoken and written communication skills
  • Proven proficiency with Linux shell scripting languages
  • Demonstrable proficiency in Linux system administration
  • Deep understanding of networking architecture such as routing/switching, IP,TCP/UDP and application layers such as HTTP, SMTP, etc.
  • Experience with Ethernet packet based analysis
  • Fundamental understanding of network security principles
  • Desired knowledge, skills and abilities:

  • Experience investigating core files using GNU debugger
  • Reverse engineering experience is a strong plus
  • Knowledge of MySQL or other relational databases
  • Experience with network security tools such as Snort, nmap, nessus, ethereal, tcpdump and tcpreplay
  • Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.


    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


    #LI-JS1

    #LI-PRIORITY



    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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