Manager In Training/Manager I Customer Care - PS26421 **Location:** **United States** **Requisition #:** PS26421 **Post Date:** Sep 05, 2019 Your Talent. Our Vision. **AtAnthem, Inc.,** it's a powerful combination, and the foundation uponwhich we're creating greater access to care for our members, greater value forour customers, and greater health for our communities. Join us and together wewill **drive the future of health care.** This is an exceptional opportunityto do innovative work that means more to you and those we serve at one ofAmerica's leading health benefits companies and a Fortune Top 50 Company. **Manager-In-Training/ManagerI - Customer Care** **_(hiringlevel based on experience)_** **Thisposition is located in the Indianapolis, IN office** Under general guidance andmentoring, the **Manager-in-Training Customer Care Manager** providesoversight of a customer service unit. Primary duties may include, but are notlimited to: + May be responsible for establishing department policiesand procedures. + Audits to monitor efficiency and compliance withpolicies. + Prepares specialized reports; may be assigned tospecial project work consistent with the role and dictated by the needs ofthe business. + Hires, trains, coaches, counsels, and evaluatesperformance of direct reports. The **Manager I-Customer Care** isresponsible for providing oversight for customer service staff. Responsible forestablishing departmental policies and procedures. Primary duties may include,but are not limited to: + Directs implementation and administration of benefitprograms. + Prepares and communicates information to appropriateparties regarding benefit programs, procedures, changes and governmentmandated disclosures. + Audits to monitor efficiency and compliance withpolicies; prepares specialized reports; may be assigned to special project workconsistent with the role and dictated by the needs of the business. **Manager-in-Training Customer Care** + Requires BA/BS + 5 years in progressively complex customer serviceenvironment or any combination of education and experience, which wouldprovide an equivalent background. + NASCO and/or WGS experience preferred. **Manager I Customer Care** + Hires, trains, coaches, counsels, and evaluatesperformance of direct reports; + Requires BA/BS + 1 year of experience in a leadership role and 5 yearsrelated customer service experience, or any combination of education andexperience, which would provide an equivalent background. + NASCO and/or WGS experience preferred. Successful candidates should havethe following qualities: + Kindness, compassion, empathy and a profound desire tohelp people + Ability to build relationships and influence others + Motivate and encourage teams, while providing guidanceand driving quality and superior customer service + Excellent verbal and written communication skills + Adaptability and flexibility + Accountability and execution oriented + Curious/challenges the status quo + Analytical and problem solving skills + Creativity and critical thinking skills + Quick and continuous learning style **_Anthem, Inc. is ranked as one ofAmerica's Most Admired Companies among health insurers by Fortune magazine andis a 2019 Diversity Inc magazine Top 50 Company for Diversity. To learn moreabout our company and apply, please visit us at careers.antheminc.com An EqualOpportunity Employer/Disability/Veteran_** Associated topics: call center, customer order, customer service, phone call, representative, service call, service representative, telephone, telephone activation specialist, trouble resolution
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.